Contact Us

Welcome to the Havenaluna online store (hereinafter referred to as “we” or “us”). If you have any questions while browsing our website, placing an order, or using our services, please feel free to contact us. We are here to assist you.

1. Customer Support Channels

You may reach our customer support team through the following channels:

• Email: solutions@havenaluna.com

• Phone: +1 (973) 303-8846

When contacting us, please provide relevant order details if applicable so we can assist you more efficiently.

2. How We Can Help

Our support team can assist with a wide range of inquiries, including but not limited to:

• Order status and order-related questions

• Payment, refund, and billing inquiries

• Shipping and delivery updates

• Order cancellations, returns, and exchanges

• Product information and usage questions

3. Response Time

We aim to respond to inquiries as promptly as possible.Requests submitted during regular business hours are generally handled first, while responses outside business hours may take additional time.

4. Accuracy of Contact Information

To ensure smooth communication, please make sure that the contact information you provide is accurate and complete.