Curated Outdoor Furniture | Reliable Delivery
Orders of AUD 100 or more (including AUD 100) qualify for free shipping.
Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Payment Guide

 

Welcome to shop with Havenaluna (hereinafter referred to as “we” or “us”). This Credit Card Payment Guide is intended to explain the supported credit card payment methods, payment process, and important notes to help you complete your order smoothly.

1. Scope of Application

This guide applies to orders paid by credit card through our online store.All payments are completed online via the website. We do not offer offline payments or manual payment methods.

2. Supported Credit Card Types

We support commonly used credit card payment methods, including but not limited to Visa and MasterCard.

The specific payment options available will be displayed on the checkout page.

3. Credit Card Payment Process

When paying by credit card, the general steps are as follows:

  • Add items to your shopping cart and proceed to checkout

  • Enter or confirm your shipping and billing information

  • Select credit card as the payment method

  • Enter your credit card details and submit the payment

  • Once payment is successful, the system will generate the order and send a confirmation notice

You may return to previous steps to modify order information before completing payment.

4. Payment Security

We take payment security seriously.During the payment process, your credit card information is handled using secure encryption methods. We do not store your full credit card number or security code.

5. Payment Status and Order Confirmation

  • After successful payment, the order will enter the processing stage

  • You will receive a confirmation notification containing your order number and payment details

  • If the payment is unsuccessful, the order will not be processed, and you may attempt payment again

If you experience any payment issues, please verify your credit card details or try a different payment method.

6. Refunds and Credit Cards

If an order is canceled, returned, or refunded, the refund will be handled according to the relevant policies:

  • Refunds will be issued to the original credit card used for payment

  • Refunds are typically processed within 1–3 business days, depending on the card issuer

7. Contact Us

If you encounter any issues during credit card payment or have questions about this payment guide, please feel free to contact us through the following channels:

Address: 8615 HANKINS RD, CHARLOTTE, NC 28269-2607, United States
Telephone: +1 (973) 303-8846
Email address: solutions@havenaluna.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)