Privacy Policy

 

Havenaluna respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our online store.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following types of information:

• Personal Information

Including but not limited to your name, email address, phone number, shipping address, and billing address.

• Order and Transaction Information

Including order numbers, purchased products, payment method, and transaction status. We do not store complete card details.

• Device and Usage Information

Including device type, browser information, IP address, and website interaction data, used to improve website performance and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders

• To arrange shipping, returns, exchanges, and refunds

• To communicate with you regarding orders or customer service inquiries

• To provide customer support

• To improve our website, services, and user experience

• To meet applicable compliance and operational requirements

3. Information Sharing

We do not sell or rent your personal information.Your information may be shared only in the following situations:

• With service providers necessary to complete your order, such as shipping or payment-related services

• When required to respond to lawful requests

Information is shared only to the extent necessary to perform these functions.

4. Data Storage and Security

We take reasonable technical and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy.

5. Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of information that is no longer necessary, subject to operational requirements

• Ask questions about how your information is used

You may exercise these rights by contacting us using the details provided below.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to ensure proper functionality, analyze traffic, and enhance user experience.You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations.Any updates will be posted on our website and will take effect upon publication.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Address: 8615 HANKINS RD, CHARLOTTE, NC 28269-2607, United States
Telephone: +1 (973) 303-8846
Email address: solutions@havenaluna.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)